Urgent Repairs

Need Help Now?

Where urgent repairs are required and it is outside of Nick Johnstone business hours, please lodge a maintenance request through maintenance@nickjohnstone.com.au and contact your property manager

FIND YOUR PROPERTY MANAGER

We recommend referring to the troubleshooting section at the bottom of this page as a preliminary step.

Troubleshooting

No Water? -Check meter, has it been turned off? Check with your neighbours/other residents. Perhaps there are temporary works within the complex. Call your water company to ensure it hasn’t been turned off in the street.

No Hot Water? -Is the unit gas? If so, has the pilot light gone out that you are able to relight? Check with your water company water hasn’t been switched off in the street or your gas company if the unit is gas.
Check the unit itself, if it’s an electric instantaneous and showing an error code, trouble shoot with an instruction manual also try switching the HWS mains switch off for a few minutes and back on again to see if this resets.

If an outdoor unit, is water coming out of the unit? If so, a plumber is required, if it's an electric system and no water is coming out of it then chances are an electrician is needed, if gas then generally a plumber is required.

Water leaks (inside or out)? - Please locate water mains and turn the lever off until a plumber can attend

Blocked drain or sink? - Have you cleaned out any hair? Have you tried a drain clearing product such as draino? Have you tried a plunger? The majority of blockages are caused by what is being put down the drains which will be renters’ responsibility if the cause is hair, food, oil et

No Gas? - Check your meter, has it been switched off? Contact your provider to ensure it hasn’t been switched off in the street If living in apartment buildings, check with the Owners Corporation that there are no faults in the building.

Oven not working? - Is the child lock on (key symbol)? Have you set the timer? Some ovens require this to be done before they will work. If the timer is flashing, it needs to be set. Check mains to see if switch has tripped.

Urgent Repairs

If you have not been able to contact your manager and have logged a maintenance request through maintenance@nickjohnstone.com.au, please find list of urgent repair contacts:

Plumbing- Bayside Plumbing 0385381229

Electrical- Cyclic Maintenance 0483 932692

Hot Water- Bayside Plumbing 0385381229

Fault & Emergencies- Gas supply/emergency faults 132 691

Electrical supply emergency/faults Citipower 13 20 99

Flood or Storm- SES 132 500