Need Help Now?

Where urgent repairs are required at your rental property you must first complete the form below to log the maintenance issue with your property manager.

If it is outside of Nick Johnstone Real Estate business hours,  we recommend referring to the troubleshooting section below as a first step before contacting your Property Manager! 

Submit a repairs Request

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Check meter, has it been turned off?

Check with your neighbours/other residents. Perhaps there are temporary works within the complex. Call your water company to ensure it hasn’t been turned off in the street.

Is the unit gas? If so, has the pilot light gone out that you are able to relight? Check with your water company water hasn’t been switched off in the street or your gas company if the unit is gas.

Check the unit itself, if it’s an electric instantaneous and showing an error code, trouble shoot with an instruction manual also try switching the HWS mains switch off for a few minutes and back on again to see if this re sets.

If an outdoor unit, is water coming out of the unit? If so a plumber is required, if its an electric system an no water is coming out of it then chances are an electrician is needed, if gas then generally a plumber is required.


Check your meter, has it been switched off? 

Gas meter / supply 'ON' position - red handle vertical or in line with gas pipe.

Gas meter / supply 'OFF' position - red handle pointing away from pipe

Contact your provider to ensure it hasn’t been switched off in the street. If living in apartment buildings, check with the Owners Corporation that there are no faults in the building.


Has a fuse blown? Sometimes too many appliances used at the same time can cause a fuse to blow or an overload.

Contact your distributor to see if there are any faults. Contact your retailer to ensure there are no issues with bill payments. Check the mains switches to see if the safety switch has tripped. You can turn safety switch back on and test appliances one at a time, if it goes off again, you should be able to determine the appliance or area that is the issue and isolate the mains switch to that particular area only on the mains switch board so you still have power to other areas


Filters require cleaning/vacuuming on a regular basis, at least every 6 months. Batteries require changing in remotes, this can be the cause of units not working. Consult an instruction manual, is the unit on the correct setting?

Your Aircon will not work efficiently when it’s over 35 degrees outside. You will not be able to get the unit to cool your property to 18 degrees so do not expect this to happen. Please set to around 24 degrees on these extreme hot days to avoid damaging the unit.

Approved RepairerS


Contact Property Manager for further details


Anytime Locksmiths

9521 0650


South East Water
132 812

Yarra Valley Water
132 762

City West Water
132 642


Contact Property Manager for further details